The importance of getting the requirements right

Having undertaken and overseen a fair amount of systems implementation in my time. I saw this video over the holiday period and it served as a useful reminder as to how easy it is to get the requirements for a new system wrong through poor communication and assumptions both from the customer and the supplier. Which is made harder by the frustration that inevitably follows.

Of course this applies to any situation where their is a supplier and customer relationship and not just IT systems as the clip demonstrates.